How to report a crypto scam in Brazil
Act fast. If funds left via Pix or bank transfer, contact your bank's ouvidoria and Banco Central (145) immediately — some banks run a special fraud-reversal mechanism (MED) — then file an online police report.
Report online — the fastest step
File an online police report (Boletim de Ocorrência) at your state's Delegacia Eletrônica/Digital — it has the same legal validity as an in-person report and is available 24/7. For large or cross-border crypto schemes, also file with the Polícia Federal via Comunica PF.
Banco Central: 145 / 0800-979-2345 (bank/Pix issues).
Who to report to in Brazil
- •State Polícia Civil — Delegacia Eletrônica — online B.O., legally valid, 24/7 (each state has its own).
- •Polícia Federal — Comunica PF — for federal/cross-border cybercrime.
- •CVM — securities regulator; "Alertas ao cidadão" + irregular-offers list.
- •Banco Central — complaints against supervised institutions; 145.
Check before you pay
Check whether the platform appears in the CVM's irregular-offers / stop-orders (Atos Declaratórios) list before or while reporting. The CVM doesn't recover money, but filing helps build the public warning list.
CVM — alerts (Alertas ao cidadão) →Where to get help & support
- •consumidor.gov.br — official platform for disputes with a company/exchange.
- •Banco Central — 145; for bank/PSP issues.
Do this right now
- •Stop all contact and send no more money — including "fees" or "taxes" to withdraw.
- •If funds left via Pix or bank transfer, contact your bank's ouvidoria and Banco Central (145) at once — ask about the MED fraud-reversal mechanism.
- •Preserve evidence: screenshots, wallet addresses, transaction hashes, the scam website or app.
- •Report the scam wallet address on Chainabuse.
Brazil-specific things to know
- •Reporting is state-based first: file the online B.O. at your own state's Delegacia Eletrônica/Digital — free, 24/7 and legally valid.
- •Pix speed matters: if funds left via Pix/transfer, contact your bank immediately and register with Banco Central (145); some banks run the MED special fraud-reversal mechanism.
- •The CVM doesn't recover money but issues stop orders/alerts — check the irregular-offers list and file to help the warning list.
- •For large or cross-border crypto schemes, also file with the Polícia Federal (Comunica PF).
⚠️ Beware "recovery" services. Anyone who contacts you promising to get your money back for an upfront fee is almost always a second scam. See the red flags →
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