How to report a crypto scam in Mexico
Act fast. If a bank account or card is involved, call CONDUSEF (55 5340 0999) to start the reclamation, call the Policía Cibernética on 088 for guidance, then formalise a denuncia before the Ministerio Público.
Report online — the fastest step
Call the Guardia Nacional Policía Cibernética on 088 for any cyber-fraud — it guides you and directs you to formalise a denuncia before the Ministerio Público (Fiscalía) for the criminal case. Report unauthorised financial entities to the CNBV.
Policía Cibernética: 088 (24/7). CONDUSEF: 55 5340 0999.
Who to report to in Mexico
- •Guardia Nacional — Policía Cibernética — 088; guidance + directs you to the Ministerio Público.
- •CONDUSEF — SIPRES registry + Portal de Fraudes Financieros; 55 5340 0999.
- •CNBV — report unauthorised/unsupervised entities; "captación" alert list.
Check before you pay
Verify any financial or investment firm in CONDUSEF's SIPRES registry and the CNBV's authorised-entities registry before paying — many crypto/"high-yield" scams impersonate real regulated firms. Use CONDUSEF's Portal de Fraudes Financieros to check if a phone, website or "institution" is already flagged.
CONDUSEF — SIPRES registry →Where to get help & support
- •CONDUSEF 55 5340 0999 — if a bank/card is involved, file against your institution to open the reclamation.
- •Guardia Nacional 088 — cyber-fraud guidance.
Do this right now
- •Stop all contact and send no more money — including "fees" or "taxes" to withdraw.
- •If a bank account or card is involved, call CONDUSEF (55 5340 0999) and your bank at once to open the reclamation.
- •Preserve evidence: screenshots, wallet addresses, transaction hashes, the scam website or app.
- •Report the scam wallet address on Chainabuse.
Mexico-specific things to know
- •Call 088 first for any cyber-fraud — the Guardia Nacional guides you and directs you to formalise a denuncia before the Ministerio Público (Fiscalía).
- •Use CONDUSEF's Portal de Fraudes Financieros to check if a phone/website/"institution" is already flagged, and to report a new one.
- •Verify any firm in SIPRES (CONDUSEF) and the CNBV registry before paying — many scams impersonate real regulated firms.
- •If a bank account/card is involved, file a complaint via CONDUSEF (55 5340 0999) to open the recovery/reclamation process.
⚠️ Beware "recovery" services. Anyone who contacts you promising to get your money back for an upfront fee is almost always a second scam. See the red flags →
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