How to report a crypto scam in New Zealand
Act fast. Contact your bank or transfer service immediately to try to stop or trace the payment, then report to NZ Police (105) and the NCSC, and get free support from Netsafe.
Report online โ the fastest step
Report the crime to NZ Police (call 105 or use the online form). File a separate report with the NCSC for tailored next-step advice โ it absorbed CERT NZ. Use 111 only for an emergency in progress.
NZ Police: 105 (24/7, non-emergency); 111 for emergencies. NCSC: 0800 114 115.
Who to report to in New Zealand
- โขNew Zealand Police โ 105 for the criminal report; online fraud/scam/cyber form.
- โขNCSC โ national cyber security agency (absorbed CERT NZ); tailored advice + threat data.
- โขFinancial Markets Authority (FMA) โ warnings & alerts list; report a scam.
- โขNetsafe โ free, confidential online-safety support; 0508 638 723.
Check before you pay
Check the FMA's warnings and alerts list for the platform's name before investing, and report the scam to the FMA so others are warned. The FMA can't recover funds and is limited if scammers are overseas, but it investigates NZ-based operators.
FMA โ warnings & alerts โWhere to get help & support
- โขNetsafe โ 0508 638 723 (or text "Netsafe" to 4282); free victim support & guidance.
- โขNCSC โ 0800 114 115; report + tailored next steps.
Do this right now
- โขStop all contact and send no more money โ including "fees" or "taxes" to withdraw.
- โขContact your bank or transfer service immediately to try to stop or trace the payment.
- โขPreserve evidence: screenshots, wallet addresses, transaction hashes, the scam website or app.
- โขReport the scam wallet address on Chainabuse.
New Zealand-specific things to know
- โขCERT NZ has merged into the NCSC โ the current official online report tool is ncsc.govt.nz/report/business-and-individuals/.
- โขIf you lost money, call Police 105 (the criminal-report path); the NCSC gives next-step advice; Netsafe provides free victim support โ use all three.
- โขThe FMA can't recover funds, but check its warnings & alerts list before investing and report the scam so others are warned.
- โขAct on the money fast: contact your bank/transfer service immediately to try to stop or trace the payment.
โ ๏ธ Beware "recovery" services. Anyone who contacts you promising to get your money back for an upfront fee is almost always a second scam. See the red flags โ
Get a copy-ready evidence summary
Answer 4 quick questions for a tailored checklist + a report template you can hand to each authority. Nothing is saved.
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